Shipping policy

 

🚚 Shipping Policy

Thank you for shopping with us! Below you’ll find everything you need to know about our shipping process.

📦 Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, you’ll receive a confirmation email with tracking details.

Please note: During high-volume periods or promotions, processing times may be slightly longer.

🌍 Shipping Rates & Delivery Times

Shipping costs and estimated delivery times are calculated at checkout based on your location.

Estimated delivery times:

  • Domestic: 3–7 business days

  • International: 7–21 business days (depending on destination)

Delivery times are estimates and may vary due to carrier delays, customs processing, or weather conditions.

🌎 International Shipping

We ship internationally to select countries.

Please note:

  • Customers are responsible for customs duties, taxes, or import fees

  • These fees are determined by your local customs office and are not included in your order total

📍 Shipping Address Accuracy

Please make sure your shipping address is entered correctly at checkout.

We are not responsible for:

  • Delays or lost packages due to incorrect or incomplete addresses

  • Orders shipped to the wrong address provided by the customer

📬 Lost or Delayed Packages

If your order appears delayed or lost in transit:

  • Check your tracking link first

  • Then contact us at coolitstores@gmail.com

We’ll do our best to help resolve the issue as quickly as possible.

📦 Damaged Packages

If your order arrives damaged:

  1. Take photos of the packaging and item

  2. Contact us within 48 hours of delivery

  3. We’ll arrange a replacement or refund if eligible

❓ Questions?

We’re happy to help!

📧 coolitstores@gmail.com